Waiting time for arrival jobs - what is your views.
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OK you are picking up a client at the airport.
The flight is on time. You arrive at the airport and find out the plane has landed as scheduled but can't make it to the gate due to mechanical fault.
It takes 2 hours for the plane to get to the gate and unload.
All this time you are waiting patiently for your clients. The trip is completed with no problems and clients are very happy.
However they didn't offer you any extra tip for waiting the 2 hours. Would you charge the client the wait time?
Let's say this client is your regulars and on terms payment, will you bill him the waiting charges?
Don't forget is not the fault at your client, is mechanical.
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Wah... you opened thread since 3.34pm, 5 April...
Nobody replied you yet....
Me busy whole day.... no time to login too...
Depending on your client's priority in your list lah...If Super VIP... then bo pien (give and take).... if other callers jobs.... then you have to refer back to caller (let them claim on your behalf.
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Mechanical problems.... how often does it happened in Changi Airport ?
If sway sway kena... also bo pien....
So far, the luggage's belt mechanical problems' occurs more often then the plane itself.
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The Norms (my practise)
If the pax is my regular guest, then I will likely waived the extra waiting time... (just charged as per 1 transfer)...
If this pax of mine is on arrival cum hourly disposal, then I will take it from flight landed time...
(It is not passenger's fault... but neither is my fault also)...
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If it is CDG's corporate arrival job....
CDG will also reimburses you for the extra waiting hour ... correct ?
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Originally posted by Just_do_it_lah:
Wah... you opened thread since 3.34pm, 5 April...
Nobody replied you yet....
Me busy whole day.... no time to login too...
Depending on your client's
priority in your list lah...If Super VIP... then bo pien (give and take).... if other callers jobs.... then you have to refer back to caller (let them claim on your behalf.
Everybody are busy, I assume..and ever since the NUS case, forummers are more careful or rather don post.
Knn, surf Internet also slap with fine, wtf....
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I think in limousine practice, if someone is serving the arrival job for you, from plane landed, 1 hr is the max before no show granted by caller, and money still collected.
In Comfort's case, after first 45 min, every 15 min is one block for waiting charges, so the drivers shiok shiok.
If myself serving my client, a bit headache..so for discussion and opinion.
How often mechanical fault...we never know, especially the luggages belt..
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How long is considered ok ?
As long as your clientele is your super regular, then charge as per normal lor....
since you OMO... got a lot of time to burnt....
.If you page it out.... you got to reimburse the replacement driver for the waiting time too... (market practise).
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Only me and you exchange view, than got hundred over viewers.
....
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Originally posted by Onewaytransfer:
Only me and you exchange view, than got hundred over viewers.
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I do arrival jobs very frequently....
especially when my guests are in town.... arrival cum hourly.... so, at most period.... I dun have the problem if they got stucked or doing shopping @ DFS.
I just sit down there.... and relax... don't have to carry white sign board...
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Yesterday did an arrival.
Never display the flight number I'm serving..anything can screw up in AP..haha
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Normally I will call....
1800-542-4422
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Originally posted by Just_do_it_lah:
Normally I will call....
1800-542-4422
Thought that doing arrival for..
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Originally posted by Onewaytransfer:
Thought that doing arrival for..
