SingTel apologises for mio TV service disruptions
-
SINGAPORE: SingTel has apologised to its mio TV customers for the patchy coverage of Sunday night's English Premier League (EPL) matches. CEO for SingTel's consumer division in Singapore, Yuen Kuan Moon, said some customers "experienced intermittent viewing difficulties" on May 13, between approximately 10pm and midnight. This was due to an unprecedented number of viewers tuning in for the season finale. At its peak, there were ten matches playing concurrently. SingTel said the close links between two of the main matches saw a high number of customers switching repeatedly between channels at unusually high frequency. The switching volumes were five times higher than usual, and the surge caused the system to slow. Its engineers took immediate action to rectify the problem. SingTel said it was moving urgently to enhance its switching system to ensure future peaks are accommodated. mio TV customers located around Ang Mo Kio, Toa Payoh, Tampines, Bukit Panjang and Central areas were potentially affected. mio TV subscribers had complained of repeated interruptions during the "live" telecast of the matches between Manchester City and Queens Park Rangers and simultaneous coverage of the match between Sunderland and Manchester United. It was the last 10 minutes of the important matches that infuriated many. Instead of the two late winning goals by EPL champions Manchester City, all fans saw were frozen frames of the finale. Subscribers to mio TV's online package, however, were not affected. Upset mio TV customers raged online, with some demanding compensation. Viewers also said a purple screen appeared many times during the season, while past coverage of the FA Cup and Carling Cup was also interrupted. They said poor transmission has been a consistent problem with mio TV. Matthew Soh lamented that the match he was watching was muted all the way. To make matters worse, Manchester United fan Lucas Karl Xavier said that he dialled SingTel's customer hotline, only to hang up after he was put on hold for 20 minutes. - CNA/wm ----------- cant stop laughing when i read this.
-
This is why I gave up on the EPL when Singtel won the rights.
Seriously, Singtel, grow a pair of balls and at least offer pro-rated refunds.
After all, fans paid for the full package, and you failed to deliver the full package.
-
Nowadays got problem apologise and expect it to disappear forever into the abyss of time...
at least offer compensation or something... rebate or refund...
Eh SingTel,
Knn, U pay $1 for Teh peng, uncle give U Teh O Peng, still charge $1 and tell u sorry, U happy anot???
-
wat to do? its unavoidable
-
Whats the point to apologize now?
I think i want to cancel my mio set after the CL final cos i don't know what else to keep it for now that there is no more football.
-
Wah lau, no such issues here overseas. I was switching between ESPN and Star Sports during both matches and it was perfect.
-
Originally posted by fudgester:
This is why I gave up on the EPL when Singtel won the rights.
Seriously, Singtel, grow a pair of balls and at least offer pro-rated refunds.
After all, fans paid for the full package, and you failed to deliver the full package.
Why should they? They can get away with it because suckers keep subscribing.
-
eh, i was watching miotv at tt time
but not the sports #
but i can imagine the frustration
-
One word - Overselling.
-
i oso want refund
bcos it froze while i was on KBS world watching Rain
-
when is the "no exclusive content" bit going to be in force?
-
It's an honest mistake, let's move on.
-
apologies accepted
-
Originally posted by the Bear:
when is the "no exclusive content" bit going to be in force?
There is no point even when the "no exclusive content" starts. Actually it already started but the price won't be coming down either as one party claim to bid high high, then resale to the other broadcaster like what we are seeing with the Euros now. Starhub claim to bid very high so must charge high high. So which ever broadcaster you go to, the price is the same. -
now they blame users for channel-switching.
-
Originally posted by zocoss:
There is no point even when the "no exclusive content" starts. Actually it already started but the price won't be coming down either as one party claim to bid high high, then resale to the other broadcaster like what we are seeing with the Euros now. Starhub claim to bid very high so must charge high high. So which ever broadcaster you go to, the price is the same.i think there are fewer dropped transmissions with Starhub..
and from the world cup, less lag too...
anyway, me piratesta.. get a fast interweb connection and watch all types of matches, including stuff from Greece, Brazil and wherever through streaming.. muahahahahaha
-
since singtel won the rights to telecast i have given up watching sporting event live.
-
see
when we has a problem watching
they will blame us for switching channels
knn...
y they cant own up say they sux ... -
Yes, yes.
It's the subscribers' fault for changing channels.
So when can we sign up for next season and cause these kinds of disruption again?
-
SingTel to compensate BPL customers affected by mio TV disruption SINGAPORE : SingTel will be compensating customers who experienced viewing difficulties during the final matches of the BPL season on May 13. On its Facebook page, it stated that letters will be sent to BPL customers over the next three days, informing them that a sum of S$34.90 - equivalent to a month's subscription of the current mio TV Sports Pack - will be credited into their bill for the month of June. It added that it takes the issue seriously and is taking significant steps to ensure a similar situation does not arise again. As such, it will also enable Sports Pack customers to enjoy La Liga football matches "live" and exclusive next season at no cost. In addition, the screening of the London 2012 Olympic Games over 13 channels - from July 27 to August 12 - will be complimentary for all mio TV customers. - CNA/ms ======= dont complain anymore. good compensation!!!
-
SMRT should learn damage control from SingTel
-
Originally posted by the Bear:
SMRT should learn damage control from SingTel
the 34.90 refund is a sure thing. but what about the other 2? only customers who continue with their sports package subscription get to watch those for free isnt it? so that means another season of contract right? -
Originally posted by dragg:
the 34.90 refund is a sure thing. but what about the other 2? only customers who continue with their sports package subscription get to watch those for free isnt it? so that means another season of contract right?probably.. or if you terminate the sports pack, you can use for others?
but then, who wants mio tv other than their sports?
the rest is shit
-
actually the compensation is quite decent...
I was about to flame them if they were going to only waive off few days off the bill... but at least this is decent... I think they really kenna very hard this time...
But then again, I dislike the way that they say the problem lies with subscribers... DEY~ ur infra not good, u blame ur customer???
-
so wat if fwee for a mth?
tt impt moment is over.